At Plotter Paper Guys, we strive to ensure you are 100% satisfied with your purchase. Should you receive your order and decide you wish to return it for whatever reason, please email us at: theguys@plotterpaperguys.com within five (5) business days of product receipt so you may request a Return Merchandise Authorization (RMA). NO RETURNS WILL BE ACCEPTED WITHOUT A RMA.
Your RMA and return instructions will be emailed to you, for a quick and easy return. All returns must be shipped within 3 business days of receipt of RMA. All return shipping charges must be prepaid (sorry, no COD deliveries). For your protection, we encourage the use of insured and verifiable shipping methods for all returns (for example: UPS, FedEx, or USPS).
Please keep a copy of your tracking number until credit has been issued. Credit (less a 25 % restocking fee) will be issued after the returned product(s) is received by Plotter Paper Guys and an authorized company representative has inspected the product(s) and their packaging to ensure there is no damage and that all product(s) are in good resale condition.
Shipping charges are nonrefundable.
Notwithstanding the above, returns cannot be accepted and credit will not be issued on custom size orders.
FREIGHT DAMAGE
We will make every attempt to use packaging that will protect our products from the hazards of shipping; however, it is your responsibility to inspect incoming shipments in the unlikely event that it arrives damaged. Should the product you ordered arrive damaged, the best course of action is to refuse it to the carrier at time of delivery. If you accept the package, please make sure the damage is clearly noted on the carrier’s delivery record so that Plotter Paper Guys may file a damage claim with the carrier. If damage is found and shipment was not refused, please save all packing materials along with the unopened product. You must notify a Plotter Paper Guys representative of damaged goods within the first five (5) days of arrival by emailing theguys@plotterpaperguys.com and providing pictures of the damage. We will refund or reship your order.
ERRORS IN SHIPMENT
If you have received a mis-shipment due to a Plotter Paper Guys error, you must contact Plotter Paper Guys within five (5) days of receipt. Please contact us by email theguys@plotterpaperguys.com so we may provide you with a Return Merchandise Authorization (RMA) number and product return instructions.
DEFECTIVE MERCHANDISE
At Plotter Paper Guys, we make every effort to ensure the product we sell is of the highest quality. Should you receive a product from us that you suspect is defective, email us at theguys@plotterpaperguys.com within thirty (30) days of product receipt so we may remedy the problem. We may require that you consult with our technical support department to verify whether or not a product is defective. Should product(s) be deemed defective by Plotter Paper Guys, said product(s) may be either exchanged or customers’ account may be credited through the same method of payment used for the original order. In any event, credit for merchandise deemed defective by Plotter Paper Guys cannot exceed original purchase price of product(s).
REFUNDS
We will notify you of your refund via email once we have received and processed the returned item. Refunds will be processed in the same form of payment originally used for purchase within ten (10) business days of your return’s arrival to the address specified by Plotter Paper Guys. All sales are final on products which are custom and/or made to customer specification.
